Product UX
Northline Banking
Rebuilt mobile onboarding and first-transfer moments to reduce hesitation, increase completion, and make a regulated product feel instantly trustworthy.
I’m Maya Chen, a strategic designer helping growth-minded teams sharpen positioning, simplify product journeys, and ship brand experiences customers remember.
Based in Seattle
Current engagement
Fintech activation sprint
18
Launch assets
96%
Stakeholder buy-in
About
For the past eight years, I’ve helped founders and marketing teams turn complex offers into premium, easy-to-buy experiences. My work blends customer insight, positioning, interface design, and scalable visual systems so every touchpoint moves people toward action.
Gallery
Recent projects built to clarify value, reduce friction, and give teams stronger creative assets for launch, acquisition, and retention.
Product UX
Rebuilt mobile onboarding and first-transfer moments to reduce hesitation, increase completion, and make a regulated product feel instantly trustworthy.
Brand Identity
Created a premium neighborhood restaurant identity with menu storytelling, local launch assets, and a visual system designed to drive reservations.
Design System
Designed accessible dashboard patterns that helped patients understand next steps faster while giving the product team a reusable conversion-focused component library.
Campaign Art
Developed a high-contrast digital campaign with kinetic social templates, product scenes, and launch graphics built to stop scroll and lift demand.
SaaS UI
Refined the trial experience for a collaborative research app, using clearer hierarchy and calmer flows to help new users reach value sooner.
Web Direction
Directed an immersive landing page system for a climate analytics launch, translating dense data into investor-ready storytelling and qualified leads.
Contact
Send a short note through the secure contact form and I’ll reply with recommended next steps, scope options, and the fastest route to launch.